Privacy Policy

1Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, password (hashed), and billing information when you create an account
• Payment Information: Payment details processed through third-party payment providers (Stripe). We do not store complete credit card numbers.
• API Credentials: Third-party data provider API keys you provide for BYOD features, stored with AES-256 encryption
• Communications: Information provided when contacting support, including records of correspondence
• Preferences: Your settings, watchlists, alerts, and customization choices

1.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent on the platform, click patterns
• Log Data: Server logs including access times, errors, referring URLs
• Cookies: Session cookies, analytics cookies, and functionality cookies
• IP Address Tracking: We record IP addresses to enforce access restrictions on free trials (24-hour access) and Combat Trial purchases (one per IP). This data is stored in our database and used solely for access control purposes.

1.3 Information We Do NOT Collect

2How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: Provide, maintain, and improve the Platform
• Account Administration: Manage your account, process transactions, send billing information
• Communications: Send administrative messages, updates, security alerts, and support responses
• Analytics: Monitor and analyze usage patterns to improve user experience
• Security: Detect, prevent, and address fraud, abuse, and technical issues
• Legal Compliance: Comply with applicable laws and legal obligations
• Marketing: Send news, offers, and marketing information (with your consent, where required)

3Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to provide our Platform and services to you
• Consent: Where you have given explicit consent for specific processing activities
• Legitimate Interests: Processing for our legitimate business interests, including:
  • Understanding how users use our services
  • Keeping our records up to date
  • Developing and improving our Platform
  • Fraud prevention and security
• Legal Obligation: Processing required to comply with applicable laws

4Data Security

We implement industry-standard security measures to protect your data:

5Information Sharing and Disclosure

We do NOT sell your personal data. We may share information with:

• Service Providers: Third-party vendors who assist in providing services (payment processors, hosting providers, analytics). These providers are contractually prohibited from using your data for their own purposes.
• Legal Requirements: When required by law, subpoena, court order, or government request
• Protection of Rights: To protect our rights, privacy, safety, or property, or to investigate fraud
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with continued protection of your data
• With Your Consent: For any other purpose with your explicit consent

6Third-Party Service Providers

Our selected partners and service providers may process personal information on our behalf:

7Cookies and Tracking

We use cookies and similar technologies for:

• Strictly Necessary: Essential for Platform operation, authentication, and security
• Functionality: Remember your preferences and settings
• Performance/Analytics: Understand how visitors use our Platform to improve it

You can control cookies through your browser settings. Disabling certain cookies may affect Platform functionality. You may opt out of analytics cookies at any time.

8Your Rights Under GDPR

If you are in the EEA or UK, you have the following rights:

To exercise these rights, contact us at privacy@tradewithnova.eu. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

9Data Retention

We retain your personal data only as long as necessary to:

• Provide our services to you
• Comply with legal obligations (e.g., tax and accounting requirements)
• Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required by law to retain certain information. In some cases, we may anonymize your data for research or statistical purposes.

10International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. When transferring data outside the EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, to protect your data in accordance with this Privacy Policy and applicable law.

11Children's Privacy

Our Platform is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us immediately.

12Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Effective" date. For significant changes, we may also notify you by email. Your continued use of the Platform after such changes constitutes acceptance of the updated policy.

13Contact Us